Technological factors
Unpacking technological factors
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For consideration
Technological factors predominantly impact:
- Product platforms/channels and performance optimization
- Audience comfort and the likelihood of engagement
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Suggested approach
These factors can typically be validated against analytics services such as Google Analytics.
Digital maturity
- Comfort level with technology
- Available product and service platforms
- Product interfaces
- Privacy and security
- Online mental health services
Device
- What device or system do you use to access the service?
- Screen size
- Performance
- Interaction models
Operating System
- What is the operating system and version on your system or device?
- Interface standards and expectations
Browser
- What browser do you use to access the service?
- How may this impact access and performance?
Assistive technologies
- What assistive technology do customers use?
- Is the product accessible and usable in these circumstances?
- Are there alternative modes of engagement and other accommodations for people who use unsupported assistive technology?
Internet connectivity
- How fast is your internet connection?
- Speed: Impacts of access and performance across various internet speeds
- Reliability: Is your connection reliable? Do you experience performance issues or dropouts regularly? Are there latency issues?
The environment of use
- In the office, at home, on the road, etc.